FAQ - Frequently asked questions

Where can I find my invoices?

In My Account, you will find a tab called Invoices. There, you can request that each invoice be sent to your email address.

How do I add a new user?

In My Account, you will find a tab called User. There, you can add a new user and limit their access rights.
The new user will receive an email with a link to set their password.

Newly Added Service Not Displayed

Main Account:

  • Wait for one hour, as the update might take some time.
  • Log out and log back in to refresh the display.

Subaccount:

  • Follow the same steps as the main account: wait for one hour and/or log out, and log back in.
  • Have the main account check if the permissions are correctly set.

Ensure all permissions are properly configured, and repeat the steps if necessary.

What can I do if I cannot see a new service in the menu?

This happens when the service (e.g. HelpDesk or our RePricing) has been set up from another browser / computer.

As the browser session data is updated every hour, you can now simply wait or if you do not want to wait, simply log out once and log in again.